96ok Terms & Conditions

1 General Introduction

96ok is a trusted online gaming platform providing casino games, sports betting, slots, cricket, dice, roulette, and various other online gaming services for users in Bangladesh.

These Terms and Conditions ("Terms") apply to the use of the 96ok platform and all associated services. By accessing or using the platform, you are considered to have fully accepted these Terms.

If you disagree with any part of these Terms, please stop using the 96ok platform. These Terms may change from time to time, and every change will be published on this page.

2 Account Registration & Eligibility

2.1 Age Requirement

You must be at least 21 years old to participate on the 96ok platform. 21+ Opening an account or using the platform is strictly prohibited for anyone under that age. We may request identity documents for age verification at any time.

2.2 Registration Terms

When opening an account, you must:

• Provide true, accurate, and complete information;
• Provide an active and valid email address or mobile number;
• Open the account in your own name and for yourself;
• Each person may hold only one account — opening multiple accounts is prohibited.

2.3 Grounds for Ineligibility

An account may not be opened or used in the following cases:

• If you are under 21 years of age;
• If a previous account of yours has been closed by 96ok;
• If you are operating an account on behalf of or in the name of a third party;
• If any legal or regulatory restriction applies.

3 Account Security & Responsibility

The security of your 96ok account is entirely your responsibility. The password and other credentials used to access your account must be kept confidential and must not be shared with anyone.

You are fully responsible for any activity carried out from your account, even if a third party conducted that activity with or without your permission.

3.1 Identity Verification (KYC)

96ok may request documents to verify your identity and address at any time. Withdrawals may be limited or suspended until the verification process is complete. 96ok reserves the right to close an account if the information provided is found to be false or incomplete.

4 Deposits & Withdrawals

4.1 Deposit Terms

The following payment methods can be used to deposit funds on the 96ok platform: bKash, Nagad, Rocket, Upay, and bank transfer (for example: Dutch-Bangla Bank, BRAC Bank, Islami Bank).

• Minimum deposit amount: ৳300 per method.
• Deposited funds must be used solely for gaming activities.
• Deposits from or in the name of a third party are not permitted.
• Deposited funds must come from a legitimate source.

4.2 Withdrawal Terms

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳1,000.
• Standard processing time: 10 to 45 minutes.
• Withdrawals can only be made using the same method used for the deposit.
• Funds earned from a bonus cannot be withdrawn until the wagering requirement for that active bonus has been met.
• Withdrawals may be delayed if identity verification has not been completed.

5 Bonuses & Promotions

5.1 Welcome Bonus

96ok offers new members a 100% first-deposit bonus of up to ৳10,000.

For example:

• Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000.
• Deposit ৳22,000 → ৳10,000 bonus (maximum limit) → total balance ৳32,000.

5.2 Wagering Requirement

A 25x wagering requirement must be met before bonus funds can be withdrawn. Wagering is calculated on the bonus amount only — not on the deposit amount.

Example: ৳1,000 bonus × 25 = ৳25,000 in wagers must be placed before bonus winnings can be withdrawn.

5.3 General Bonus Terms

• Each bonus may be used only once.
• Multiple bonuses cannot be active at the same time.
• If bonus abuse or fraud is detected, the bonus will be cancelled and the account may be closed.
• 96ok reserves the right to change or cancel any promotion.
• VIP members receive weekly cashback according to their tier (up to 0.2% for Bronze, up to 0.4% for Silver, up to 0.6% for Gold, up to 0.8% for Platinum).

6 Game Rules

6.1 Fair Play Policy

All games on the 96ok platform are conducted in a fair and transparent manner. We use secure and reliable technology to ensure fair play.

6.2 General Betting Principles

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a result is declared void due to a technical error, the staked amount will be refunded.
• For detailed information about game rules, please read each game's own description.

6.3 Sports Betting Policy

For sports betting, results are determined based on the official announcement of the relevant sports authority. When betting on cricket, football, kabaddi, and other sports, please read the applicable market rules carefully.

7 Prohibited Activities

The following activities are strictly prohibited on the 96ok platform:

• Opening or operating multiple accounts;
• Bonus abuse or bonus farming;
• Using any illegal software, bots, automation tools, or hacking methods;
• Operating an account for or on behalf of a third party;
• Using funds obtained from any illegal source on the platform (money laundering);
• Harassment, threats, or disrespectful behaviour toward other players;
• Attempting to intrude into the platform's technical systems;
• Opening or operating an account using false information.

8 Responsible Gaming

96ok believes that gaming is an entertainment activity and should be enjoyed responsibly. We place the highest importance on the wellbeing and mental health of our users.

8.1 Setting Limits

You can set deposit, wagering, and loss limits on your account. Use these limits to keep your gaming activity under control.

8.2 Self-Exclusion

If you feel that gaming is harming you, there is an option to temporarily or permanently close your account. To learn more, visit our Responsible Gaming page.

9 Privacy & Data Protection

96ok is committed to protecting your personal information. We use SSL encryption technology to keep all your data secure.

To learn more about where and how your information is used, please read our Privacy Policy. By using the platform, you are considered to have consented to this policy.

9.1 Purposes of Data Use

• Account management and identity verification;
• Transaction processing and security assurance;
• Informing you about relevant promotions and offers (subject to your consent);
• Meeting legal and regulatory obligations.

10 Account Closure & Suspension

10.1 Closure at the User's Request

You may request account closure at any time by contacting our support team. Please withdraw any valid balance in your account before making the request.

10.2 Closure or Suspension by 96ok

96ok may suspend or close your account in the following circumstances:

• Violation of these Terms;
• Providing false or incomplete information;
• Suspicious or fraudulent activity;
• Failure to cooperate with identity verification;
• Prolonged account inactivity.

Before closing an account, the opportunity to withdraw any valid balance will be provided, however this opportunity may not be given in cases of terms violations.

11 Limitation of Liability

The 96ok platform is provided on an "as is" basis. We will not be held liable for the following:

• Technical errors caused by internet connectivity issues or third parties;
• Unavailability caused by unexpected system maintenance;
• Losses from bets placed based on your own mistaken decisions or information;
• Misuse of your account information by third parties.

In any circumstance, the maximum liability of 96ok will be limited to the amount of the balance currently in your account.

12 Changes to Terms

96ok reserves the right to change these terms at any time. For important changes, we will make an effort to notify you through your registered contact details.

Continued use of the platform after any changes will be taken to mean that you have accepted the new terms. Therefore, please check this page regularly.

13 Contact

If you have any questions or complaints regarding these terms, please contact our support team. We provide assistance in Bengali and English via 24/7 live chat and email.

• Email: [email protected]
• Live Chat: Available directly on the platform, 24/7

For more information, visit our FAQ page. Answers to common questions can be found there.