96ok's Privacy Policy
This document describes in detail how 96ok handles the collection, use, and protection of your personal information.
Introduction & Scope
This Privacy Policy ("Policy") sets out how we collect, process, store, and protect the personal information you share with us while using the 96ok platform.
96ok ("we", "our", "platform") operates a safe, transparent, and responsible online gaming environment for Bangladeshi users. This Policy applies to our website, mobile interface, and all related services.
By using this platform, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please stop using the platform and contact our support team.
Table of Contents
- Types of Information Collected
- How Information Is Collected
- Purpose of Using Information
- Sharing Information with Third Parties
- Cookies & Tracking Technologies
- Data Retention & Security
- Your Rights
- Protection of Minors
- Policy Changes
- Contact
Types of Information Collected
96ok collects the following categories of personal information. Each category is collected on a specific legal basis and for a specific purpose, and no information beyond what is necessary is collected.
Identity Information
- Full name
- Date of birth
- National ID or passport number (for verification)
- Username and account details
Contact Information
- Email address
- Mobile phone number
- Residential address
Financial Information
- bKash / Nagad / Rocket / Upay number
- Bank account details (for bank transfers)
- Transaction history
- Deposit and withdrawal records
Gaming Activity Information
- Game history and statistics
- Bet amounts and results
- Bonus and promotion usage details
- Responsible gaming settings
Technical Information
- IP address
- Browser and device type
- Operating system
- Connection time and session information
Verification Information
- Identity verification documents
- Proof of address documents
- Source of funds information (where required)
How Information Is Collected
Directly from you: Information you provide during account registration, login, deposits and withdrawals, identity verification, and support interactions.
Automatically: Technical information collected automatically through cookies, log files, and similar technologies while you use the platform.
Through transaction processing: Information received when financial transactions are completed via bKash, Nagad, Rocket, Upay, and bank transfer.
From third parties: Information received from identity verification services, fraud prevention agencies, or government authorities when required by law.
Purpose of Using Information
96ok uses collected information only for the following lawful and necessary purposes. No information is used outside of this list.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating accounts, verification, login security, and managing account settings. | Contract performance |
| Transaction Processing | Processing deposits and withdrawals, issuing bonuses, and maintaining financial transaction records. | Contract performance |
| Identity Verification | Running KYC processes to confirm user identity and age. | Legal obligation |
| Security & Fraud Prevention | Detecting and preventing unauthorized access, money laundering, and fraudulent activity. | Legitimate interest / Legal obligation |
| Responsible Gaming | Identifying problematic gaming patterns and providing support to users. | Legitimate interest |
| Customer Support | Resolving your requests, complaints, and questions via live chat and email. | Contract performance |
| Service Improvement | Improving platform functionality, security, and user experience. | Legitimate interest |
| Legal Compliance | Complying with applicable laws, regulations, and court orders. | Legal obligation |
Sharing Information with Third Parties
96ok never sells your personal information or transfers it to third parties for commercial purposes. Information may be shared only in the following specific cases and only to the extent necessary:
Payment Service Providers
Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions. These third parties operate under their own privacy policies and receive only the information relevant to a specific transaction.
Identity Verification Services
Relevant identity information may be shared with approved third-party verification services to meet KYC (Know Your Customer) requirements. This process is fully secure and carried out in accordance with applicable regulations.
Legal Authorities
Specific information may be shared with government or legal authorities when required by court order, a lawful request from an investigating agency, or applicable law. In such cases, only legally required information is provided.
Technology Service Providers
Necessary information may be shared with technology partners who assist with platform infrastructure, security, and operations. These partners are bound by strict confidentiality agreements and may only process information for specified purposes.
Cookies & Tracking Technologies
96ok uses cookies and similar tracking technologies so you can use the platform easily and securely. Cookies are small data files stored in your browser that help the platform remember your preferences and session information.
We use the following types of cookies:
Essential cookies: Required to maintain login sessions, perform security checks, and run the platform's core functions. These cannot be disabled.
Performance cookies: Help improve service quality by analyzing how the platform is used. No personally identifiable information is stored.
Preference cookies: Remember your language, display settings, and other preferences so you do not have to reconfigure them on each visit.
Managing Cookies
You can disable non-essential cookies through your browser settings. Keep in mind that disabling certain cookies may affect how some platform features work.
In most modern browsers, cookies can be managed via Settings → Privacy and Security → Cookies. Contact our support team for more information.
Data Retention & Security
Retention Period
96ok retains your information only for as long as it is needed for the relevant purpose or as required by applicable law. The following policies apply:
- Information for active accounts is retained for as long as the account remains active.
- Certain information may be retained for a specified period after account closure when required by law.
- Financial transaction information is retained for the period required under anti-money laundering laws.
- Once the retention period ends, information is deleted securely and permanently.
Security Measures
96ok uses industry-standard technologies and processes to protect your information:
SSL/TLS encryption — all data transfers are completed through fully encrypted channels.
Layered access controls — only authorized personnel can access specific information.
Firewalls and intrusion detection systems — prevent unauthorized access and cyberattacks.
Regular security reviews and system updates ensure the highest level of protection is maintained.
Your Rights
96ok believes you should have full control over your own information. You have the following rights, and you may contact our support team to exercise them:
Right to Know
You can request to find out what information we hold about you and receive a copy of that information.
Right to Correction
You can request that any incorrect or incomplete information in your records be corrected.
Right to Deletion
In certain circumstances (excluding legal obligations), you can request that your personal information be deleted.
Right to Restrict Processing
In certain cases, you have the right to request that the processing of your information be limited or paused.
Right to Object
You have the right to object to processing carried out on the basis of legitimate interests.
Right to Portability
You have the right to receive your information in a structured, machine-readable format.
Right to Withdraw Consent
You may withdraw your consent at any time for any processing that is carried out on the basis of your consent.
Right to File a Complaint
You have the right to file a complaint if this policy is not followed. Please contact us directly first.
Protection of Minors
96ok strictly follows an age verification policy. Only individuals aged 21 or above may use this platform. We do not knowingly collect personal information from minors.
Age is verified through information provided during registration and through the KYC process. If we find evidence that a user is under 21, the relevant account will be immediately closed and any collected information will be permanently deleted.
If a parent or guardian believes their minor child has created an account on this platform, please contact our support team immediately.
Age Restriction
21+
For individuals aged 21 and above only
Policy Updates
96ok may update this privacy policy from time to time. The content of this policy may change due to changes in services, technological developments, or legal obligations.
For significant changes, we will notify you at your registered email address and/or display a notice on the platform. Continued use of the platform after any changes will be taken as your agreement to the updated policy.
The date of the most recent update will be noted at the top of this page. We recommend that you review this policy regularly.
Notification of Changes
Notification method based on the type of change:
- Minor changes: updated date noted on the page
- Moderate changes: notice on the platform
- Major changes: direct notification by email
Contact & Support
Privacy-Related Requests
If you have any questions about this privacy policy, wish to exercise your rights regarding your information, or want to raise a concern, please contact our support team. We provide assistance in both Bengali and English.
Our support team is available 24 hours a day, 7 days a week — immediate assistance is available via live chat, or you can send a detailed request by email:
When making a privacy-related request, please include your account details and a full description of your request so we can assist you quickly and accurately.